Due to the unique and one-of-a-kind nature of original artwork, original pieces are generally non-returnable and non-refundable. Returns will only be considered in exceptional circumstances, including verified transit damage or at our sole discretion where exceptional circumstances warrant a return.
Love It? Let's Talk Logistics, Returns, Shipping & Insurance Guidelines.
Please take a moment to review our policies regarding returns, replacements, shipping, insurance, local and international deliveries.
Ready to Order? Take a moment to review our Orders & Returns Policy.
Love It? Let's Talk Logistics, Returns, Shipping & Insurance Guidelines.
Please take a moment to review our policies regarding returns, replacements, shipping, insurance, local and international deliveries.
Due to the unique and one-of-a-kind nature of original artwork, original pieces are generally non-returnable and non-refundable. Returns will only be considered in exceptional circumstances, including verified transit damage or at our sole discretion where exceptional circumstances warrant a return.
Returns, Replacements, Shipping & Insurance Policy
Returns & Original Artwork
Due to the unique and one-of-a-kind nature of original artwork, original pieces are generally non-returnable and non-refundable. Returns will only be considered in exceptional circumstances, including verified transit damage or at our sole discretion where exceptional circumstances warrant a return.Prints, Damage & Replacement Policy
We do not offer refunds for correctly supplied artwork or prints due to a change of mind.Where a print arrives damaged, defective, or an error has occurred in fulfilling an order, we will assess the circumstances and may, at our discretion, offer a replacement, store credit, voucher, or discount towards a future purchase.
Insurance is generally available for original artworks. Limited edition and open edition prints are not ordinarily insured in transit unless specifically agreed in advance for qualifying orders exceeding R35,000 in value.
Where transit insurance has been arranged, any compensation for loss or damage is subject to the assessment and settlement of the insurer. Any payout will be determined solely by the insurance provider and may be less than the original purchase price. Customers may be required to provide photographs of the artwork, packaging, and any damage, together with any other information reasonably required to support an insurance claim.
For South African deliveries and any shipment where transit insurance has not been arranged, artwork and prints are shipped at the purchaser's risk. While we take great care in packaging and dispatching all orders, compensation for loss or damage in transit may be limited or unavailable where no insurance cover is in place.
Unless otherwise required by law, refunds are not provided. Any resolution offered by us will generally take the form of a replacement artwork, store credit, gallery voucher, gallery credit, or discretionary discount.
International Deliveries
We are proud to ship artwork to collectors around the world.International orders are dispatched on a Delivery Duties Unpaid (DDU) basis. Any applicable import VAT, customs duties, taxes, clearance fees, or other charges required by the destination country remain the responsibility of the purchaser.
Customs regulations vary between countries and may occasionally affect delivery times.
Customer Acknowledgement
By placing an order through our website, the purchaser acknowledges and agrees that they have read, understood, and accepted this Returns, Replacements, Shipping & Insurance Policy prior to completing checkout.The purchaser further acknowledges that:
- Original artworks are generally non-returnable and non-refundable.
- Correctly supplied artwork and prints may not be returned due to a change of mind.
- Refunds are not ordinarily provided.
- Remedies offered by the gallery may include a replacement artwork, gallery credit, voucher, store credit, or discretionary discount.
- Transit insurance is generally available only for original artworks and is not ordinarily available for prints unless specifically agreed in advance for qualifying orders exceeding R35,000.
- Any insurance claim settlement is determined solely by the insurer and may be less than the original purchase price.
- For shipments where insurance has not been arranged, the purchaser accepts the risks associated with loss or damage during transit.
- International orders may be subject to import duties, taxes, VAT and clearance fees payable by the purchaser.
- Copyright - All Rights Reserved Peter Pharoah
- Information provided accurate at time of publication
contact details
Name: Peter Pharoah
Business phone: 0769762629
Mobile: 0769762629
Email Enquiry: artpharoah@gmail.com
